iPhone only: Inventive iPhone app Direct Line navigates automated phone systems to get you directly to an operator without having to sift through menu options yourself. To use it, just launch the app, tell it who you want to call (it supports hundreds of searchable companies), and let it take care of the rest. You can simply turn on your speakerphone and let Direct Line do its work. When the operator answers, you're ready to go. A lot of the time it appears to just stick with the old hit-zero-u