I posted a while back about the amazing customer service I received at a local furniture store. You may recall how impressed I was with their personal service and attention to the finer details, such as having a plate of warm cookies and a vacuous TV show available to bribe my children into temporary silence.

#1 - Follow Through

We’ve all heard this maxim and it’s true: the gold really is in the follow up. Or not.

Picture me all giddy and pampered at my new favorite sto